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Support and contact

Questions, bugs, pilot requests and security reports all reach the same small team.

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Contact

Draft — lands with P1 increment 3 Planned; not available on the current API.

The support email address is published here with the public beta.

Support is best effort during the preview; there is no service-level agreement or guaranteed response time.

Stuck in the quickstart, or something took longer than it should? Use the onboarding feedback template.

What to include

  • The request_id from the error body, and the time of the request.
  • The Session ID (ses_…), if one is involved.
  • The HTTP method, path and status code you saw.
  • The API build from https://api.sess.si/version.

Never send an owner key, an API key, a management credential or a full human link. Sess can find your Session from its ID.

Security reports

Report suspected vulnerabilities privately through the contact above, with steps to reproduce. Please do not test against other people's Sessions or data. If a human link may have leaked, ask us to revoke that Session's link by its Session ID.

Service status

There is no public status page yet. To check the API yourself:

  • /health/ready answers 200 when the API and its database are ready, and 503 otherwise.
  • /version shows the deployed build (commit, build ID and time).